Reservation Policies
GENERAL POLICIES — AMALA
1. *Check-in:* from *3:00 p.m.* Early check-in is subject to availability and front desk approval.
2. *Check-out:* by *12:00 p.m.* Later check-outs must be requested in advance and may incur an additional charge.
3. *Adults only:* Amala is an adults-only accommodation for guests aged *18 and over*. Guests under 18 are not accepted, even when accompanied by an adult.
4. *Pets are not allowed* on the property.
5. *Drugs and illegal substances:* consuming, possessing, distributing, or selling drugs or illegal substances at Amala is strictly prohibited. Violations may result in the immediate termination of the stay and, where applicable, the authorities will be notified.
6. *Visitors:* all outside visitors must be reported to the front desk in advance. Visitors may only stay in the *common areas* and may not enter dorms or rooms without authorization.
7. *Visiting hours:* *10:00 a.m. to 10:00 p.m.* Outside visitors may not remain on the property after these hours.
8. *Quiet hours:* from *10:30 p.m. to 6:00 a.m.* Noise must be kept to a minimum in rooms and common areas during this time.
9. *Smoke-free areas:* smoking is prohibited inside rooms, dormitories, and indoor spaces. Smoking is only permitted in designated areas, if any.
10. *Care of facilities:* Guests must take good care of rooms, furnishings, equipment, décor, and common areas. Any damage caused by misuse, negligence, or inappropriate conduct will be charged based on the cost of repair or replacement.
11. *Keys:* keys, cards, or devices provided during the stay are the guest’s responsibility. If they are lost or damaged, the applicable replacement cost must be paid.
12. *Personal belongings:* Each guest is responsible for their belongings, documents, money, and valuables. We recommend keeping them safely stored.
13. *Payments and cancellation of nights:* *payments made directly at reception, whether in cash or by card, for accommodation are non-refundable if the guest decides to cancel nights already booked during their stay.* We recommend confirming your dates before making payment.
14. *Identification:* all guests must present a valid government-issued ID or passport at check-in.
15. *Registered guests:* only people listed on the reservation may stay at the property and access the rooms.
16. *Respect and consideration:* violent, aggressive, or discriminatory behavior, or any behavior that affects the peace, safety, or well-being of other guests or the Amala team, is not permitted.
17. *Breach of policies:* A serious or repeated breach of these policies may result in *early termination of the stay*, without prejudice to any charges incurred or damage caused.
RESERVATION CHANGE POLICY — AMALA
Amala allows up to 3 changes per reservation, subject to availability and the following conditions:
1. Maximum number of changes
Each reservation may be changed up to 3 times. From the fourth change request onward, you will need to cancel the original reservation and make a new one, subject to availability and current rates.
2. Minimum advance notice
Changes must be requested at least 7 days before the arrival date.
3. Permitted changes
Changes may include:
- date changes;
- adding nights to your stay;
- change of room or bed type;
- changes to the number of guests, provided the accommodation's capacity allows.
Reducing the number of nights booked is not permitted.
4. Availability
All changes are subject to availability. Requesting a change does not guarantee that the new dates or accommodation type will be available.
5. Rate Difference
If the new dates, room type, or terms have a higher rate, the guest must pay the difference before confirming the change.
6. Seasonal Change
If the reservation is changed to dates with a higher rate, for example from low or regular season to high season, the applicable rate for the new dates will apply.
7. First Night Deposit
The payment for one night made to guarantee the reservation may be applied to the new dates, provided the change complies with this policy.
8. Personal and Non-Transferable Reservation
The reservation is personal and non-transferable.
It may not be assigned, sold, given away, or transferred to another person. The person checking in must be the registered reservation holder and present a valid government-issued ID or passport.
Any change of guest name will be treated as a new reservation, subject to availability, the current rate, and applicable terms.
9. Confirming the change
No changes will be considered valid until the guest receives written confirmation from Amala with the new booking terms.
CANCELLATION AND RESERVATION POLICY — AMALA
To confirm a reservation at Amala, an advance payment equivalent to one night’s stay is required. This payment will serve as a guarantee for the reservation and will be deducted from the total cost of the stay at check-in.
Cancellations made 7 or more days in advance: guests may cancel without penalty and request a refund of the payment made for the first night. If any non-refundable bank or platform fees apply, these may be deducted from the refund.
Cancellations made within 7 days of the arrival date: the payment for the first night is non-refundable and will be charged as a late cancellation fee.
No-show: If the guest does not arrive on the reserved date and has not canceled the reservation, the first night will be charged and the reservation may be released. If the guest will arrive after the expected date or time, they must notify the front desk in advance.
Date changes: subject to availability and must be requested before the penalty period begins. If the new date has a higher rate, the guest must pay the difference. Changes made within 7 days of arrival may be subject to the applicable cancellation terms.
Reducing the number of nights before arrival: any reduction in the length of stay must be requested at least 7 days in advance. After that, charges may apply based on the nights originally booked.
Cancellation or reduction of nights during your stay: once you have checked in, payments made directly at the front desk, whether in cash or by card, are non-refundable if you decide to cancel or shorten your stay.
Reservations made through OTAs: reservations made through Booking.com, Expedia, Despegar, or other platforms are subject to the cancellation and payment policies selected when booking on each platform.
